The launch of a Microsoft SharePoint-based system has considerably simplified the complex non-linear process of approval of various types of contracts. With this system, it has become easier to find bottlenecks and correctly redistribute the tasks between employees. The document approval process has become more transparent and manageable.
The Russian branch of Bonduelle has a geographically-distributed infrastructure with plants in Krasnodar region and office in Moscow. Before the project, each business unit independently bought necessary Microsoft licenses following the Open License model. The SAM project became a necessity because the company wanted to assess the existing software contracts and choose a more flexible licensing model.
To process the requests of customers via the hotline in the Eastern Europe region, Baltika Breweries, a part of Carlsberg Group, used the ServiceNow IT service management automation system. Softline was the company responsible for the implementation and technical support of this system.