Implemented with joint efforts of Softline specialists from Argentina and Chile, a new service in the portal of the Bank of Chile helps employees using IT services.
To inform employees about the works planned and progress in requests execution, the customer decided to develop an additional module of Microsoft SharePoint portal to publish information about IT Department’s work. Softline was chosen as the project partner that has extensive experience in developing customized solutions based on Microsoft SharePoint platform.
Such information block was created by Softline experts from Argentina with the assistance of specialists from the Chilean representative office. Works performed in the country’s largest bank meant a high level of the official information protection, so some of them were done locally, at the customer's site.
New portal section informs employees about incidents, system downtimes, and works planned by IT Department.
To visualize the progress in execution of requests for IT services, the corporate portal was integrated with Microsoft System Center Service Manager solution used by the customer for the Help Desk service. Thanks to such integration, the bank employees can now see the progress in provision of internal IT services and workload of IT professionals, as well as verify compliance with SLA.
Individual solution developed for the Bank of Chile will help to improve its internal service and response time, as well as to provide information on execution of requests in a more accessible format - in the form of tables and graphs.